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Senior or Client Advisor Menswear [FENDI London Stores]

Fendi · London, England, United Kingdom

Location
London
Job Type
Europe (except France)
Posted
July 07, 2026

Job Description

Job responsibilities:

MISSION STATEMENT


As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.


MAIN ROLE & RESPONSIBILITIES


Sales Performance

  • Engage in upselling, cross selling and multiple selling for all product categories;

  • Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;

  • Provide customer feedback on products, especially newly launched products.

    • Client Management

  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;

  • Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;

  • Manage customer service quality, to meet customer expectations by offering professional and individual huma...

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