Senior Payment Operations Specialist (Mandarin Speaker)

Role Background

We are looking to hire a Senior Payment Operations Specialist to support the stability and optimization of our payment operations.

In addition to handling daily deposit and withdrawal execution, this role will focus heavily on payment cost analysis and PSP performance analysis.

This is not a purely operational role. The ideal candidate should be comfortable working with data, identifying issues through analysis, and supporting continuous improvement initiatives.

The role is positioned as a pipeline role for future management positions in Payment Cost, Payment Experience, Payment Risk, or Payment Product.

Responsibilities

1. Payment Operations Execution

• Execute and monitor daily client deposit and withdrawal operations , ensuring accuracy, timeliness, and compliance with internal procedures.
• Handle payment exceptions, failed transactions, and escalated cases , workin...