Senior Policy Services Officer - Valuation

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:

In this role, you will lead the administration team within the Maturity and Valuation function, overseeing day-to-day operations and ensuring all customer requests and payouts are completed accurately and within agreed service standards. You will be accountable for delivering a seamless experience for both Financial Representatives and customers, while supporting company-wide projects and initiatives.

You will also establish and drive a continuous feedback loop to identify process...