Senior Principal Engineer, Critical Support | Remote

A leading SaaS company is looking for a Principal Engineer for its Critical Support Team in Mexico. This role involves advanced troubleshooting, incident handling, and root cause analysis of complex technical issues. The ideal candidate has over 8 years of experience in enterprise support, a Bachelor's degree in IT or Computer Science, and strong problem-solving skills. The position offers flexibility as it's remote-friendly and requires participation in shift rotations, ensuring continuous global support.
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