Senior Principal Engineer, Css Global Saas & Apps Delivery, Saas Application, Oms - Mcs

Position is for an OAF Support Service Operation Manager - Cloud of products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
- The main role is to troubleshoot and help to resolve highly complex techno-functional problems.
- The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
- The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud and On Premise customers. This work includes:
- Work directly with Customers for
- Advising on complex use of Oracle products
- Manage highly complex and critical customer issues
- Serve as Situation Manager on highly sensitive iss...