Senior Problem Management Lead — Incident Resolution

A leading IT solutions provider in Metro Manila seeks a Problem Manager to lead the investigation of major incidents and coordinate resolution efforts. Candidates should have a Bachelor’s degree in Computer Science or a related field, with at least 5 years of experience in IT problem management. Proficiency in tools such as ServiceNow and strong problem-solving skills are essential. The role involves analyzing problems, preparing reports, and collaborating with cross-functional teams to implement effective solutions.
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