Senior Process Excellence & CX Improvement Lead

Monroe Consulting Group Philippines is hiring a Process Excellence Senior Specialist for a leading global operations center. The role is based in BGC, Taguig City, with a hybrid work setup of 3 days onsite and 2 days work-from-home per week.

The position focuses on enhancing customer experience through process transformation. Candidates should have 6+ years in the service sector and Lean Six Sigma certification.