Senior Product Manager, Advice Centre Authentication

What is the Opportunity?

At RBC, we are redefining how clients interact with us across all channels. As the Product Owner of the Advice Center Authentication, you will lead the execution of RBC’s authentication strategy delivering secure, seamless, and consistent experiences across all channels; over the phone, in digital, and in person.

Job Description

This role sits at the intersection of client experience, technology, and risk. You will play a critical role in protecting our clients and advisors, developing fraud controls, and enabling frictionless access to RBC services.

You will report to the Director, IVR Platforms, within the AC Platforms team under the AI, Conversational Banking & Advisor Platform (AICBAP) group.

Please Note: From time to time, there may be a need to support overnight technical implementations during deployment windows and support ad hoc product outages and issues.

The successful applicant will need to w...