Job Description
We are at a turning point. Currently, our four main Business Units (BUs) operate as high-growth entities, each with their own tools, data structures, and source of truth, ranging from Salesforce and Airtable to spreadsheets. This worked fine when we were smaller, but we’ve reached a point where we can’t actually tell who a customer is if they interact with more than one part of the company.
As the Product Manager for the CRM Team, you will lead the CRM team to build a single source of truth. Reporting directly to our CTO, your job is to move us from a lead ID world, where one person might have five different records, to a single customer world.
This isn't about just managing a backlog of requests. We need someone who will actually embed themselves with the BUs, understand why they work the way they do, and then build a system that is robust enough to keep our data clean but flexible enough for them to actually use.
What you’ll be doingIdentity Resolu...