Senior Product Manager - Customer Fulfillment & Post-Order Experience

Role Overview

We are looking for a Senior Product Manager to lead the Customer Fulfillment, Delivery Experience and Post-Order charter for one of the business under Nykaa ecosystem.

This is a high-ownership role where you will be responsible for defining and scaling the end-to-end customer journey after purchase- from delivery promises and order orchestration to tracking, returns, exchanges, customer support, and fulfillment operations.

You will work closely with Business, Operations, Engineering, Supply Chain, Customer Experience, and Data Science teams to build a world-class commerce experience from the ground up.

What You'll Own

Commerce & Marketplace Platforms

Own the foundational commerce platforms that power the business, including catalog management, seller and vendor experience, marketplace operations, order management systems, fulfillment workflows, logistics integrations, and operational tooling.

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