Senior Production Support Engineer - IDM Engineering

Job Responsibilities

• Provide support activities including incident and problem management for the Bank’s Identity Management capabilities which includes but is not limited to the Oracle Identity Governance 12c application.
• Engage in day-to-day support activities including incident and problem management.
• Perform production deployments, patch activities on the supported applications and servers.
• Work with product support/development team for permanent resolution/change review – all types including enhancements, bug fixes, etc.
• Work with level1 support in application knowledge transfer in establishing standard first-level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
• Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.
• Develop support operat...