Senior Program Manager (GCC Transfer Phase)

Description

Senior Program Manager, GCC Transfer Phase

Location and Work Model
Four day onsite hybrid schedule in one of the following Citizens hubs:

• Johnston, RI
• Phoenix, AZ
• Westwood or Medford, MA
• Iselin, NJ
• Pittsburgh, PA
• Franklin, TN
• Cleveland, OH
• Chicago, IL

Role Summary
The Senior Program Manager, GCC Transfer Phase leads the final stage of Citizens Global Capability Center journey, executing the transition of vendor delivered services and resources into CFG India under the Build Operate Transfer model.

This role is accountable for large scale workforce, service, and operational transfers across geographies, ensuring seamless delivery continuity, strong employee retention, and successful transition to a fully owned CFG India operating model.

This is a mission critical leadership role requiring deep experience in GCC transformations, BOT transfer execution, and complex multi vendor pro...