Senior QA Leader, Luxury CX & Contact Center

A leading luxury e-commerce brand seeks a Quality Assurance Manager to enhance quality standards in their Customer Care operations. This role entails developing QA strategies, leading a performance-focused team, and ensuring exceptional customer interactions. The ideal candidate should possess over 5 years of relevant experience, excellent analytical skills, and a commitment to fostering an inclusive team culture. An attractive salary and benefits package are offered, along with career growth opportunities.
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