Senior Quality Analyst - Payments & Agent Performance

A leading outsourcing company is seeking an experienced Quality Analyst to monitor agent performance and ensure compliance with account policies. The role requires strong analytical skills and exceptional English communication abilities. Candidates should have a minimum of 5 years in Quality Assurance or Performance Management, with expertise in voice and chat monitoring. This position is based onsite in Quezon City, Philippines, and involves working with shifting schedules and focusing on coach agent performance to enhance service quality.
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