Senior Quality Specialist: Coaching, Audits & Process Improvement

A leading staffing agency in Taguig is seeking a Quality Assurance Specialist to manage transactions and call monitoring, ensure service quality, and provide coaching to agents. Candidates should have a bachelor's degree and 2-3 years of experience in the BPO industry, particularly in quality assurance. Strong analytical abilities and collaborative skills are essential. This position requires working full onsite in BGC Taguig.
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