Senior Representative, Guest Services

JOB DESCRIPTION Under the direction of the Supervisor, Guest Services, the Senior Representative - Guest Services is responsible for providing Best in Class service at every opportunity while assisting the needs of the guest in a variety of areas, dependent upon assigned schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Is responsible for promoting and encouraging Club Card membership and Club Card usage, which includes systematically issuing and replacing Club Cards, maintaining Club Card accounts, and handling various related transactions associated with Club Card memberships. Participates in observation of suspicious activity throughout Casino and follows required procedures for completing Title 31 Report forms
2. Assists with promotions and special events, which may include distribution and setup of promotional gift giveaways and monetary gift giveaways such as gift cards. Promotional setup and distributions include, lifting of up to 25lbs. and opening and unpac...