Senior SaaS Support & Onboarding Specialist

Senior SaaS Support & Onboarding Specialist

Overview

We are looking for a senior SaaS professional to support customers using a POS, CRM, and ERP platform built for independent jewelry stores. This role will work closely with clients to ensure a smooth onboarding experience, provide high-level customer support, and deliver product training. This is a hands-on role ideal for someone who enjoys working directly with customers, solving problems, and helping users succeed with software platforms.

Key Responsibilities

• Provide customer support via email, phone, and video calls
• Lead onboarding and implementation processes for new clients
• Train customers on platform features and best practices
• Troubleshoot issues and coordinate with internal teams when needed
• Build strong relationships with customers and ensure a positive experience
• Assist with account growth or sales conversations when appropriate
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