Senior Sales and Customer Service Representative - HME/DMEPOS

Benefits:

• 401(k)


• Health insurance


• Paid time off

Senior Sales & Customer Service Representative (DMEPOS)



Location: Jacksonville, FL (Hybrid)
 Job Type: Full-Time




Job Overview



We are seeking a Senior Sales and Customer Service Representative to support HME/DMEPOS operations. In this role, you will communicate with customers to identify their needs, accurately process orders in alignment with HIPAA, CMS, Medicare, Medicaid, and payer requirements, escalate complaints, and provide helpful solutions that ensure they have great customer service experience with us. The ideal candidate is friendly, computer-savvy, and can remain calm under pressure. 




Key Responsibilities




Order Management & Compliance

• Take and proc...