Location
london
Job Type
Full-time
Posted
June 29, 2026
Job Description
At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES) through our unified Resolution Platform powered by AI, data, and transformative cloud technologies.
What You’ll Be Doing
- Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos and proofs of value that demonstrate Zendesk’s differentiated value.
- Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (automation, conversational bots, predictive analytics, orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite.
- Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards.
- Integrate & scale: Arc...