Senior Service Delivery Manager

Senior Service Delivery Manager, Permanent

What you’ll do

• Lead the delivery and operational performance of critical Digital and Loyalty platforms that power Costa’s customer experience across multiple global markets.
• Own the resilience, stability, and continuous improvement of customer-facing technology services, ensuring secure, reliable, and seamless digital experiences for customers and teams alike.
• Manage strategic third‑party technology partners and suppliers, driving service excellence, accountability, and high‑performing support for key business systems and services.
• Champion IT governance, security, and compliance by ensuring robust operational controls, access management, and SOX‑compliant processes are embedded across services and platforms.
• Act as a senior escalation point for major incidents and service issues, providing leadership during critical events and supporting the ongoing evolution of Cos...