Job Description
Join Zenzero, an award-winning UK technology and managed services provider helping organisations achieve more through innovative IT, cyber security, cloud and digital solutions. Recognised as Nationwide Managed IT Services Company of the Year 2024 and featured on Cloudtango's MSP Select 2025 list, Zenzero combines technical excellence with a people-first culture, offering an exciting opportunity to grow your career within one of the UK's fastest-growing technology businesses.
In this role you will be responsible for the day-to-day management of your customer’s service operations and delivery and will be expected to be onsite at customer locations around 2 days per week in the midlands. Ensuring process efficiencies are realised and standardising best practice across the customer experience will be paramount to success in this role. You will work closely with the Account Manager and Service Desk Team leads to ensure that SLAs and contractual commitments are met and any Serv...