Senior Service Delivery & Planning Lead

A leading consulting firm in Cape Town is seeking an experienced Client Delivery Manager to design and oversee the Service Delivery framework. The ideal candidate will have extensive experience in IT leadership, project management, and service delivery management. This role is crucial for ensuring compliance, performance metrics, and operational excellence, directly impacting client satisfaction and operational efficiency. A minimum of 10 years in relevant leadership roles and substantial knowledge of ITIL practices is essential for this position.
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