Senior Service Designer (12 Month FTC)

The Research & Service Design (RSD) team at Admiral oversees the end-to-end insurance journey for our customers, shaping services that are inclusive, effective, and grounded in real customer needs. We work across Claims, Product, Technology, Data, and Operations to ensure customer insight meaningfully influences strategy, delivery, and decision-making. 

We are now looking for a Senior Service Designer to join our growing practice. This role is ideal for someone who brings deep service design craft, strong systems thinking, and hands-on experience integrating GenAI tools into design workflows and service delivery. 

The Difference You’ll Make 

You’ll lead the design of complex, end-to-end services that cut across channels, teams, and technologies. Working on high priority initiatives, you’ll help Admiral move confidently from insight to action, shaping services that balance customer needs, operational realities, and emerging technologies. You’ll also pla...