Location
Canberra
Job Type
Full time
Posted
May 31, 2026
Job Description
What you’ll be doing
We are looking for an enthusiastic and experienced Service Desk Analyst ready to advance their career. In this role, you will provide initial technical support to end-users and clients, and also have the opportunity to step into the role of a Desktop Engineer, assisting with face-to-face support at client sites on a regular schedule.
You will be responsible for troubleshooting, resolving, and escalating IT-related issues across various systems, ensuring top-tier service and support. As the first point of contact for technical assistance, you will focus on timely issue resolution and delivering excellent customer service.
Key Responsibilities:
- Respond promptly and professionally to service desk requests via phone, email, and ticketing systems.
- Diagnose, troubleshoot, and resolve Level 1 incidents and requests related to hardware, software, network, and other technical issues.
- Ac...