Senior Service Desk Team Leader - Onsite in Liverpool

A leading company in the retail sector is seeking a Senior Service Desk Technician ready to transition into a Team Leader role. You will support the Service Desk Manager in managing the team, ensuring effective incident management, and maintaining performance metrics. Ideal candidates will have strong communication skills, ITIL knowledge, and experience in a similar role, along with comfort in stakeholder engagement. This opportunity offers growth potential in a supportive environment.
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