Senior Service Experience Consultant (Bogotá)

Visa Client Services Overview

Visa Client Services (CS) provides industry‑leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to the Visa Direct Product and Technology teams, bringing the voice of the customer into the design, development and successful deployment of Visa Money Movement Solutions.

You will operate as an individual contributor and be responsible for driving operational excellence, continuous improvement and client engagement in collaboration with cross‑functional partners, primarily focused on the client delivery and support of Visa Direct Solutions. This role involves working with client‑facing staff that support all client segments and collaborating with cross‑functional leaders to drive requirements for best‑in‑class client service delivery. Additionally, this role partners with Product teams to shape go‑to‑market service strategies and processes and ensure the need...