(Senior) Service Manager – Infrastructure Services (m/f/d)

Your Impact

You will ensure that global infrastructure services are delivered with stability, consistency, and operational excellence—creating a reliable technology foundation that enables business success across the enterprise. This role is critical to translating global service standards into measurable operational outcomes while strengthening trust between IT, business stakeholders, and service providers.

What You Will Drive

• End-to-end accountability for infrastructure service performance, availability, and quality
• Strong alignment between business expectations and operational service delivery
• Consistent application of global service governance, SLAs, and performance standards
• Effective coordination across infrastructure domains, regional teams, and service providers
• Proactive identification and resolution of service risks and operational challenges
• Strong vendor performance management, ensuring deliver...