Senior, Service Operations Engineer (ACMV/HVAC/North)

Responsibilities:

• Lead and manage service operations within the Air Conditioning, Mechanical Ventilation, and HVAC industry.
• Oversee the day-to-day service operations, including maintenance, repair, and installation.
• Manage a team of technicians and ensure efficient and timely service delivery.
• Develop and implement service strategies to meet customer satisfaction and business objectives.
• Monitor and analyze key performance indicators to identify areas for improvement.
• Collaborate with customers, contractors, and suppliers to ensure seamless service delivery.
• Ensure compliance with health and safety regulations and industry standards.
• Provide technical support and guidance to the service team and customers.
• Handle customer escalations and resolve issues in a timely manner.
• Stay updated on industry trends and technological advancements in ACMV/HVAC systems.