Senior ServiceNow Business Analyst - Global ITSM/CSM

A leading consulting firm in the Philippines is seeking a Senior ServiceNow Business Analyst. This role involves acting as a strategic partner between business stakeholders and the IT engineering team, focusing on optimizing workflows across various enterprise functions. The ideal candidate should have ServiceNow certifications and experience in financial services or IT governance. Responsibilities include conducting business process mapping, leading workshops, and translating requirements into actionable user stories. This position offers opportunities for impactful automation and regulatory compliance work.
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