Job Description
Ref. No:
Location: Taguig City, PH
Senior ServiceNow Specialist - Integrator | WFH | Dayshift
Role Summary
A senior-level ServiceNow specialist responsible for overseeing the design, optimization, and high-availability of the ServiceNow platform for a global client . This L3 ServiceNow Engineer / Integrator serves as the technical escalation point for complex issues, ensuring advanced ServiceNow configuration, integration development and adherence to ITIL-aligned service management processes in a managed services/AMS environment.
Key Responsibilities
Advanced Platform Support & Issue Resolution
Take ownership of Level 3 incident and problem management, diagnosing and resolving complex technical issues beyond Level 1 & 2 capabilities. Perform thorough root cause analysis, implement permanent fixes, and drive continuous service improvements to prevent recurring issues.
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