Senior Software Engineer, Backend (AI Agent Integrations)

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co‑founder of Google Contact Center AI and Vertex AI platform, and co‑founder, Tim Shi, an early member of Open AI.

About The Role

Cresta’s AI Agent team is building enterprise‑grade AI Agents that can operate inside real‑world contact center environments. A critical part of that mission is enabling our AI Agents to seamlessly integrate with customers’ CCaaS platforms (Contact Center...