Senior Solution Architect (Conversational AI)

Overview

Req Id: . Bell is seeking an experienced Conversational AI Architect to work as part of an innovative and customer-focused team. You will architect, design and deliver effective conversational interaction experiences in virtual assistants across multiple platforms. Working within an Agile framework, you will collaborate with cross-functional teams to meet the evolving needs of our customers.

Responsibilities

• Design end-to-end architectures for conversational AI platforms, including chatbots, voice bots, and AI assistants.
• Define and implement LLM-based architectures, including orchestration layers, RAG, and knowledge retrieval systems.
• Lead integration and development of scalable, multi-channel conversational frameworks (web, mobile, messaging, IVR).
• Establish monitoring, analytics, and KPIs to ensure performance, accuracy, user satisfaction, and system reliability.
• Collaborate with product owners, UX, an...