Senior Solution Design Lead — Client Solutions & RFP

A staffing solutions company is seeking a Manager with at least 8 years of experience in BPO/BPM specifically within customer service operations. This role involves understanding contact center operations, conducting client interactions, and analyzing market competitive intelligence. Responsibilities include contract negotiation, continuous improvement of processes, and the creation of marketing collaterals. Benefits include health insurance for employees and dependents, quarterly performance bonuses, and career development opportunities.
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