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Senior Support Centre Analyst

Celestra · Milton Keynes, England, United Kingdom

Location
Milton Keynes
Job Type
Full Time
Posted
July 02, 2026

Job Description

  • Full Time
  • Bletchley | Milton Keynes
  • Up to £289000 (DOE)
  • Posted 23 June
  • Closing 31 July
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    • About the Role


    Youll be the main point of contact for clients, engineers, and end-users, ensuring maintenance and service requests are handled promptly and within the SLA. Your role includes managing calls, scheduling engineers, and keeping all parties informed to ensure smooth service delivery.


    Our core hours are Monday to Friday, 8:30 am5:30 pm. The Support Centre operates 7 days a week with shifts between 6:00 am and 9:00 pm. Weekend shifts (typically 1 in 4) are remote, with two weekdays off in return, and occasional overtime may be required.


    What Youll Do:

  • Customer Service: Youll deliver high-quality support, responding promptly to queries and escalating issues when needed.

  • Service Request Management: Log, track, and update all service jobs, en...

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