Location
mississauga
Job Type
Full-time
Posted
June 27, 2026
Job Description
As the Senior Support Consultant, you will own the strategy, delivery, and ongoing success of our support services across a portfolio of clients. You’ll be accountable for ensuring high‑quality service delivery, building trusted client relationships, and driving continuous platform optimization. This role blends leadership, solutioning, and operational management, requiring you to guide a team of consultants, oversee multiple client accounts, and shape the future of our Managed Services offering.
Responsibilities
- Lead and mentor the Managed Services team, providing guidance, coaching, and escalation support to consultants.
- Own the support strategy and solutioning approach for 8–10 client accounts, ensuring alignment with client goals and industry best practices.
- Oversee end‑to‑end service delivery, including incident management, enhancement requests, technical assessments, and ongoing optimization.
- Serve as the primary client ...