Senior Team Member, Production Assurance/ Projects

About The Role

We are seeking an experienced and highly detail-oriented Senior Team Member, Production Assurance / Projects to join our team at RHB Banking Group. In this role, you will play a key role in overseeing commission payment processes, managing complex payment grievances, delivering management reporting, and driving projects and system enhancements. You will work closely with multiple stakeholders to ensure operational accuracy, strong controls, and continuous improvement in production assurance functions.

What You Will Be Doing

• Oversee and perform commission payment calculations across all distribution channels, ensuring accuracy and timeliness
• Manage and resolve payment grievances, including review, approval, and issuance of payment notes
• Prepare and deliver comprehensive reporting to internal management, including analysis and insights
• Ensure strong controls and governance over commission and payment pro...