Senior Technical Account Manager Role

Join Trulioo as a Senior Technical Account Manager, ensuring customer success through expert technical guidance and operational support. This hybrid role requires direct client interaction.
As part of your responsibilities, you'll report to the Team Lead and focus on operationally guiding clients for optimal product utilization. Your collaboration with cross-functional teams will enable effective customer support, troubleshooting, and the identification of operational improvement opportunities.
Key Responsibilities:
• Act as day-to-day technical liaison for clients
• Analyze customer performance and identify risks
• Deliver operational best practices for technical issues
• Manage technical escalations with various departments
• Participate in customer enablement and operational reviews
Requirements:
• Over 3 years in a customer-facing technical role
• Proficient in troubleshooting technical workflows
• Experience with SaaS products and APIs
• Strong ...