Senior Technical Consultant

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group. Job Description We are seeking an experienced Technical Consultant to lead the design and implementation of cloud-based contact centre solutions. This role involves working directly with customers to translate business requirements into scalable, AI-driven solutions, including conversational IVRs, real-time analytics, and GenAI/LLM-based capabilities. The candidate will play a key role in solutioning, implementation, and guiding junior team members Responsibilities Lead end-to-end design and implementation of contact centre solutions, including IVR flows, routing stra...