Senior Technical Escalations Engineer (P1/P0)

Shoreline Marketing Services in Ensenada, Baja California, is seeking a Principal Technical Support Engineer. You will be the primary technical authority for high-severity customer escalations, leading troubleshooting and providing expert solutions during escalation bridges.

The ideal candidate has over 10 years of experience in technical support for enterprise applications and strong expertise in Azure cloud and networking. The position offers opportunities to mentor and collaborate across teams to enhance customer satisfaction.