Location
montreal (administrative region)
Job Type
Full-time
Posted
June 27, 2026
Job Description
Shape the future of customer interactions as a Senior Technical Specialist in Montréal focusing on Amazon Connect. Use your expertise to provide high-level technical support and streamline contact center operations.
With at least five years of experience in cloud-based solutions, this role involves troubleshooting intricate technical scenarios related to Amazon Connect. You will assist in improving service workflows, support analytics, and lead knowledge sharing. A comprehensive understanding of NLU/IVR scripting and integration with AWS services is critical.
Key Responsibilities:
• Offer expert support for customers using Amazon Connect
• Facilitate troubleshooting of complex issues and integrations
• Maintain detailed knowledge of Amazon Connect structure
• Provide real-time metrics and collaborate on technical issues
• Conduct training sessions to enhance team skills
Requirements:
• 5+ years in technical support or contact center operations
• In-depth k...
With at least five years of experience in cloud-based solutions, this role involves troubleshooting intricate technical scenarios related to Amazon Connect. You will assist in improving service workflows, support analytics, and lead knowledge sharing. A comprehensive understanding of NLU/IVR scripting and integration with AWS services is critical.
Key Responsibilities:
• Offer expert support for customers using Amazon Connect
• Facilitate troubleshooting of complex issues and integrations
• Maintain detailed knowledge of Amazon Connect structure
• Provide real-time metrics and collaborate on technical issues
• Conduct training sessions to enhance team skills
Requirements:
• 5+ years in technical support or contact center operations
• In-depth k...
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Submit your application for Senior Technical Specialist, Amazon Connect Support at Meloche Monnex Inc.
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