Senior Technical Support Specialist Role

Elevate your career as a Senior Technical Support Specialist focused on automation and engineering at XR. Lead complex technical issues and enhance operational efficiency in this impactful role.
XR is seeking a seasoned Senior Technical Support Specialist to drive technical excellence and mentor L2 support teams. You will handle high-impact platform issues, spearhead automation initiatives, and optimize troubleshooting processes. Strong technical skills in cloud platforms, APIs, and various scripting languages are essential for this position.
Key Responsibilities:
• Act as escalation point for L2/L3 platform issues
• Troubleshoot APIs, cloud infrastructure, and internal systems
• Design automation solutions for repetitive tasks
• Provide expert-level support for REST APIs and cloud technologies
• Mentor Technical Support Specialists in complex issues
Requirements:
• 5+ years in L2/L3 technical support roles
• Proficient in Linux/UNIX and REST APIs
• Str...