Senior Technology Operations and Support Engineer, Network & Telephony

Ralph Lauren · Bengaluru, Karnataka, India

Location

Bengaluru

Job Type

Full-time

Posted

June 09, 2026

Job Description

Position Overview
Assist with managing the Retail Network Infrastructure daily operations and network-based telephony solutions. Perform system maintenance, identify trends and provide reporting for outages and resolutions. Will be responsible for several different types of network designs installed across the regions including Cisco, Cisco Meraki, Cloudgenix and traditional WAN, IWAN and SDWAN.

 Essential Duties & Responsibilities 
Key Responsibilities
Provide connectivity troubleshooting and support in response to Help Desk service requests and Retail Operations business needs
Responsible for all Retail installed routers, switches, wireless access points and telephony connectivity.
Management of the wired and wireless infrastructure using tool platforms from our various hardware providers, Cisco, Meraki, Cradlepoint, Cloudgenix, Solarwinds
Remote device configuration for MAC work or for SEV 1 hardware replacement
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