Senior Training Executive (F&B)

The Senior Executive (Training) is responsible for the design, development, coordination, and delivery of effective training programs for all operational staff, including service crew, kitchen staff, and outlet supervisors. This role ensures that all employees possess the necessary skills, product knowledge, and service standards to uphold the Company's commitment to quality and customer satisfaction. Responsibilities
Training Program Development and Delivery Design and Develop comprehensive training materials, modules, and standard operating procedures (SOPs) for all front-of-house (FOH) and back-of-house (BOH) functions. Conduct engaging training sessions, workshops, and on-the-job coaching for new hires and existing staff on topics such as food preparation, hygiene, customer service, cash handling, and product knowledge (e.g., traditional
Kopi
and
Teh
brewing techniques). Coordinate with Area Managers and Outlet Supervisors to schedule training sessions and ensure min...