Senior Travel Designer (Retail)

Duties

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Continuous communication and excellent service delivery to agents at all times.
• Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents.
• Keep Agents’ booking information updated.
• Keep updated with all inhouse and 3rd party product (AP), as well as technology updates.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
• Liaise if rates, accommodation, transit points and activities are not loaded or correctly linked.
• Attend all training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process.