Senior Travel Designer (Trade)

Duties

• Deliver prompt, professional, and solution-oriented service to agents and guests. Communicate proactively and with clarity.
• Curate bespoke journeys reflecting guest preferences and brand standards. Identify upselling opportunities to enhance guest experiences.
• Build trust-based relationships, understand agent preferences, and collaborate with Sales and Operations teams.
• Quote accurately and timeously, maintain meticulous booking files, and ensure seamless execution of itineraries.
• Work closely with Operations Specialists to ensure a high-quality guest experience and manage all booking logistics.
• Optimise bed nights and margins, track financial performance, and ensure revenues are secured.
• Stay current on camps and experiences across Southern & East Africa, and confidently position offerings.
• Use industry systems (WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service ...