Senior travel operations specialist - operations oneteam

About the Role

The Senior Travel Operations Specialist is responsible for delivering exceptional end-to-end travel support and operational excellence across multiple customer communication channels. The role serves as a subject matter expert in complex ticketing, amendments, schedule changes, refunds, reissues, and airline policies, ensuring seamless customer experiences while minimising operational and financial risk. As a senior member of the Operations team, the incumbent acts as a trusted advisor to customers, colleagues, and airline partners, leveraging advanced Amadeus expertise, NDC knowledge, and industry best practices to resolve complex travel scenarios efficiently and accurately.

Key Responsibilities Customer Experience Excellence Multi-Channel Customer Support Deliver professional and efficient customer support via Voice, Email, Whats App, and other approved communication channels. Resolve customer enquiries at the first point of contact wherever possible. Manage c...