Senior WFM Capacity Planner - Forecast & Optimization

A leading travel technology company based in Kuala Lumpur is seeking a Capacity Planner to join their Customer Experience Group. The successful candidate will be responsible for forecasting contact center demand and ensuring that SLAs are met efficiently. Ideal applicants will have strong analytical and communication skills, proficiency in Excel, and experience in capacity planning or workforce management functions. This role promotes a collaborative and data-driven work environment.
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