Senior WFM Leader: Real-Time Forecasting & Scheduling

Ubiquity Global Services, Inc. is seeking a Workforce Management Manager in Quezon City, Philippines. The ideal candidate will have 5+ years of experience in Workforce Management, including at least 3 years in a managerial role.

Responsibilities include tracking and forecasting call volumes, analyzing real-time management, and reporting on program metrics. Candidates must possess strong English communication skills and be amenable to travel between offices.