Senior WFM Scheduler & Verint Expert

A leading global online travel agency is looking for a WFM Senior Schedule Planner based in Kuala Lumpur to optimize agent and Team Manager schedules. In this senior role, you will create, publish, and adjust schedules, ensuring balanced service levels while supporting team management and project initiatives. Ideal candidates should be subject matter experts in scheduling software, particularly Verint, and have advanced Excel skills. This role supports a collaborative environment where diverse talent is encouraged.
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