Senior Workforce & Service Performance Analyst

Zendesk, Inc. seeks an experienced professional in Mexico City to lead contact center operations, focusing on trend-based forecasting, capacity planning, and variance analysis.
The role requires over 8 years in the field with expertise in various WFM and QA platforms, SQL proficiency, and strong communication skills to influence stakeholders.
Experience in project management and familiarity with AI/automation initiatives are essential.
The position emphasizes a data-driven approach to improving operational efficiency.
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